First Name Surname Your Position Venue Name Date & Time How do you rate the overall appearance of your Security Operatives? Excellent Good Satisafactory Poor How do you rate the punctuality of your Security Operatives? Excellent Good Satisafactory Poor How do you rate the ability of your Security Operatives to deal with disturbances? Excellent Good Satisafactory Poor How do you rate your Security Operatives ability to prevent incidents occurring? Excellent Good Satisafactory Poor How do you rate your Security Operatives efficiency in enforcing house rules? Excellent Good Satisafactory Poor How do you rate the effectiveness of the Senior Manager in servicing your needs? Excellent Good Satisafactory Poor Are you happy with the frequency of visit you receive from Senior Management? Yes No Would you like to change the frequency of your Senior Manager visits? Yes No How do you rate the accessibility of your Senior Manager? Excellent Good Satisafactory Poor Would you like to arrange a Senior Management visit? Yes No How do you rate the overall service in meeting your requirements? Exceeded Fully Met Met in Part Not Met We are very sorry to discover that you have not received the level of service you expected. We take issues like this very seriously and want to correct the problem/s at the earliest opportunity.Please feel free to let us know how we can improve upon our standard of service in the space below; In the meantime we will arrange for a senior representative to make contact you. Would you like to rate a specific Security Operative? Yes No Rate a specific Security Operative He/she handled a difficult situation extremely well He/she did not handle a situation very well I received complaints from customers about him/her I received compliments about him/ her from my customers I received great feedback about him/ her from my managers I received complaints from my managers about him/her He/she would probably be better suited to a smaller quieter venue He/she would probably be more suited to a bigger venue with more action He/she Did not seem to fit in with the rest of the team He/she seemed to fit in well with the rest of the team He/she did not seem to integrate with my customers He/she seemed to integrate well with my customers He/she seemed a little too aggressive He/she did not seem assertive enough I would be happy to have him/ her back I would prefer not to have him/ her back If I could clone him her I would be very happy He/she was late He/she was very punctual Security Operative Name