How to manage difficult customers

  • Published on: 5 June 2017
  • By: Shannon
Anyone who has worked in a customer facing environment such as a hotel, bar, restaurant, shop or hospital will have at least one story about a difficult customer.  It’s almost a rite of passage when working with the public on a daily basis.  As someone with a background in the hospitality industry I’ve experienced my share of these, some of which I managed to resolve successfully but also a few where I wasn’t as happy with the outcome or that needed someone else’s help to deal with.
Upset customers

Security awareness increases

  • Published on: 29 May 2017
  • By: Admin

Following the horrific attack on Monday night at the Manchester Arena, the UK’s terrorism threat level was raised to its highest, CRITICAL.  Meaning an attack is imminent. Although it has now been reduced to SEVERE, this still means an attack is highly likely.

Police and Armed Forces are patrolling city centres and event venues, and everyone is being warned to be vigilant.

Many companies have been reviewing their security requirements over the last few days, updating risk assessments and increasing numbers to give staff and customers extra reassurance.

Security awareness increases